J. V. , životopis 805178

Filozofická fakulta MU Brno

Učitelství pro střední školy

2008 – 2010Vysokoškolské

Filozofická fakulta MU Brno

Humanitní studia

2000 – 2008Vysokoškolské

So*******AHA

Sales Order Administrator

květen 2017 – dosud 7 let a 8 měsíců

Responsible for order management during the whole process of order life cycle Ensuring correctness and reliability of price information in the system - price revision, adjustments Coordinating shipments with warehouse department, shipping department and HQ Return procedures, Follow up with the customer, Backorder reporting French speaking countries - France, Belgium, Luxembourg

PI*********RNO

Customer Support Mediator (Supervisor)

červen 2012 – březen 2016 3 roky a 10 měsíců

Provider of ultimate solutions (claims, complaints, tribunal litigations) as a mediator of Pixmania. Handled most complex inquiries Treatment of urgent phone calls and callbacks to customer Team leader, supervising, tutoring and coaching the customer service agents Quality checks of calls and emails, feedback given regurarly to agents in order to improve the quality of customer service Social media supervisor Provider of support and solutions to various departments within CS

MO*********RNO

Customer service representative

duben 2010 – březen 2012 2 roky

B2B and B2C customer service, online consultations, handling different customer's queries - by phone, e-mail. Inbound and outbound calls Job advert creation and postings for countries: France, Belgium, Luxembourg Customer Webex online training (up to 10 customers at the same time) - Job posting and CV search Troubleshooting - different technical problems on the website or customer's account Testing the company products

GY*****RNO

Ucitel

2008 – 2009 1 rok a 6 měsíců

Ucitel

Operační systémy

MS Windows 8 / 10 / 11

MS Windows XP / Vista / 7

Běžná práce na počítači

Textový editor (MS Word)

Tabulkový kalkulátor (MS Excel)

Prezentační program (MS PowerPoint)

Internetový prohlížeč a e-mail

MS Outlook