Jaroslav M. 30 let , životopis 1428845

Fakulta elektrotechniky a informatiky VŠB - TU Ostrava

Telekomunikační technika

2014 – 2017Bakalářské

Střední průmyslová škola elektrotechniky a informatiky, Ostrava, příspěvková organizace

Informační technologie

2013 – 2017SŠ s maturitou

HC*******ech

Tier 1 Telecommunication Engineer

2023 – 2025 2 roky a 6 měsíců

Verizon Business annouced strategic transfer of positions under HCL Technologies - work duties remained unchanged

Ve*******r.o

Tier1 Telecommunication engineer

2018 – 2023 5 let a 6 měsíců

• 24/7 technical support • Troubleshooting of degraded E1s, PRI lines, prepairing and cooperation with field engineers on critical hardware changes • Reporting and opening incident tickets with 3rd party providers (for last mile PRI issues, destination calling issues) • Capturing and investigating call traces of customers traffic on VoIP and Voice environment • Cooperating with on-call engineers during night shifts for highly escalated issues • Solving customer‘s issues with call routing, lines troubles, CLI presentation, call porting, quality issues, roaming