Bc. Mina H. 33 let , životopis 1062736

Ain Shams University

Faculty Pedagogy, French Department

říjen 2010 – září 2015Bakalářské

Lycee De la Libetre-Cairo

Literature

říjen 2008 – září 2010SŠ s maturitou

Co*******rix

Team Leader

červen 2021 – dosud 3 roky a 10 měsíců

Manage and motivate a team of multi-lingual Technical Support team dealing with customer enquiries and to encourage the team to generate a positive customer experience. In addition to maintaining a professional and positive team spirit, and ensure the team meets KPIs. Reaching out and connecting to team members through continuous coaching and support

Co*******rix

Senior Trainer

2019 – 2021 2 roky a 6 měsíců

Design and create effective training programs and martial, deliver product knowledge and induction training, Conduct seminars, workshops, individual training sessions, Support and mentor new employees, Liaise with managers to determine training needs and schedule training sessions, language upskilling and development

Co*******rix

Technical Support Associate

2017 – 2019 2 roky a 6 měsíců

Handling all technical issues for client resolution and escalations for internet support. Handling DSL and Cable service outages, whilst maintaining client regulations as well as customer satisfaction

Or*****nge

Escalation specialist

2015 – 2017 2 roky a 6 měsíců

Handling second level of support escalations, making sure that each ticket sent and resolve by its dedicated department.

Operační systémy

MS Windows 8 / 10 / 11

MacOS

MS Windows XP / Vista / 7

Běžná práce na počítači

Textový editor (MS Word)

Tabulkový kalkulátor (MS Excel)

Prezentační program (MS PowerPoint)

Internetový prohlížeč a e-mail

MS Outlook