K. Č. , životopis 1420074

College of business

Economics and Management

září 2012 – červen 2015Bakalářské

Post secondary Professional School Ostrava

Finance, accounting, financial management

září 2009 – červen 2012Vyšší odborné

Ve*******zon

Specialist for order processing in SAP

září 2022 – prosinec 2023 1 rok a 4 měsíce

- Using the SAP program to track customer orders - Verifying the accuracy of the information, checking product availability, and coordinating with other departments to ensure timely and accurate order fulfillment. - Working with departments to address any issues or discrepancies related to the orders.

Ve*******zon

Trainer Business Expert

září 2015 – květen 2019 3 roky a 9 měsíců

- Acting as a mentor to help coach, develop and cross-train junior team members and vendor support. - Supporting the Order and Delivery Management teams for Global Operations in EMEA. - Providing live order support, forecasting, and system and process development to enable effective resource management in future state. - Performing tasks on new system platforms, including identifying/submitting and tracking defects to ITs. - Reviewing and creating Methods and Procedures (M&Ps). - Creating and maintaining functional work instructions and advanced training material for ordering and implementation teams in Global Operations. - Identifying and submitting Business Requirements. - Performing Quality Assurance audits. - Producing statistical reports to analyse results and identify training requirements. - Supporting new product launches or changes that impact processes and procedures throughout the order management lifecycle. - Interaction with customers (internal and external), outsourcing partners, sales, bid management, solutions architects, project management, billing, service delivery and assurance, global complex order, design marketing.

Ve*******zon

Order Manager/ Order Management Consultant

září 2013 – září 2015 2 roky a 1 měsíc

- Testing the new platform and implemantation, communicating with the Trainer Business Expert team. - Participating in the identification and improvement of system errors. - Acting as a mentor to help colleagues with issues related to administration, technical aspects, systems, and processes, assisting them in advancing the order to the next step. - Proactively solving arising problems according to set procedures and manuals and arranging escalations in case of delays. - Processing orders, monitoring data, and updating it in the internal system. - Directly communicating with external customers and providing information on the progress of their requests. - Ensuring all administrative and technical parameters of the request are checked, and that the data provided is accurate and complete. - Collaborating with internal teams assigned to the project to deliver the service on time and with the required quality.

Ve*******zon

Order Administrator

září 2012 – září 2013 1 rok a 1 měsíc

- Administrative control of contractual documents and attachments. - Checking the accuracy of data in the systems. - Receiving and processing requests from the business department of the client. - Entering orders into the system and updating data in the system.

Běžná práce na počítači

Textový editor (MS Word)Pokročilý

Tabulkový kalkulátor (MS Excel)Pokročilý

Prezentační program (MS PowerPoint)Pokročilý

Internetový prohlížeč a e-mailZkušený

MS OutlookZkušený

ERP a účetní software

SAPPokročilý

Mé silné stránky

Aktivní přístup

Flexibilita

Ochota učit se

Pracovitost

Přizpůsobivost

Samostatnost

Spolehlivost, zodpovědnost

Výkonnost

Zvládání stresu, práce pod tlakem

Mohu nabídnout

Asertivní jednání

Empatii

Logické myšlení

Řešení problémů pomocí kritického myšlení

Schopnost práce v kolektivu a týmové práce

Srozumitelná a efektivní komunikace

Tvůrčí (kreativní) myšlení