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R. M.

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Vzdělání SŠ nebo vyučení s maturitou

Vocational School of Gastronomy, Chomutov – Gastronomy, Hospitality, and Tourism

Hotelnictví (Chomutov)

2005 – 2009SŠ s maturitou

Praxe 11 let a 1 měsíc

4P*****.o.

Project Supervisor | MARY KAY (local client)

únor 2022 – dosud 3 roky

Key Areas of Expertise Project and Process Management: Designing, implementing, and optimizing logistics processes during the launch of new project in collaboration with engineering teams. Team Leadership: Managing teams of 35–60 members, including shift planning, leadership, motivation, and regular performance evaluations. Optimization and Data Analysis: Continuous monitoring of operational data, identifying improvement opportunities, and implementing more efficient workflows. KPI Fulfillment and Collaboration: Supervising key performance indicators, planning, and coordinating activities with other departments. Safety and Quality: Ensuring workplace safety (HSE), managing complaints, and monitoring operations via CCTV. Customer Communication: Daily communication in English, addressing client requirements, preparing billing documents, and organizing inventory audits. Logistics and Shipping: Planning and overseeing the daily shipment of tens of thousands of units to various European destinations (Czech Republic, Slovakia, Germany, Netherlands, Switzerland, Hungary).

4P*****.o.

Team Leader | Papyrus (local client)

únor 2021 – leden 2022 1 rok

Main Responsibilities Team Management: Leading a 15-member team, ensuring productivity, meeting operational plans, and motivating team members. Strategic Projects: Setting up and implementing processes for key projects to achieve defined objectives successfully. Warehouse Systems (WMS and OMS): Daily management of warehouse and order management systems, accurate stock recording, and updates. Inventory and Analysis: Organizing regular inventories, analyzing results, and implementing improvements for more efficient warehouse management. Reporting and Communication: Monitoring key performance indicators (KPI), preparing reports, and communicating with internal and external stakeholders. Safety and Training: Overseeing workplace safety (HSE), organizing training, and ensuring compliance with operational standards. Operational Issue Resolution: Quick and effective responses to unexpected situations, ensuring operational continuity.

4P*****.o.

Team leader | Inbound (CN)

listopad 2019 – leden 2021 1 rok a 3 měsíce

Key Responsibilities Team Leadership and Motivation: Managing a team of 25–35 members, organizing work, motivating team members, and achieving operational goals. Warehouse Process Management: Ensuring the efficiency of key operations (receiving, sorting, storing) with an emphasis on accuracy and speed. WMS and OMS Systems Management: Administering warehouse systems, updating data, tracking inventory movement, and optimizing stock levels. Reporting and Process Improvement: Regularly monitoring performance, sharing results, and proposing improvements to operational processes. Technical and Safety Issue Resolution: Identifying technical issues, coordinating repairs, and implementing risk prevention measures. Cross-Department Collaboration: Coordinating processes and supporting smooth operations through effective communication across departments. Safety and Training: Ensuring compliance with workplace safety (HSE) regulations and providing regular team training. Handling Exceptional Situations: Responding quickly to unforeseen events to ensure operational continuity.

4P*****.o.

Team leader | Outbound (CN)

červenec 2019 – říjen 2019 4 měsíce

Key Responsibilities Team Leadership: Managing a team of 45–80 members, ensuring high productivity, employee satisfaction, and achievement of operational goals. Technical and Safety Maintenance: Overseeing equipment condition, coordinating repairs, and conducting preventive maintenance. Collaboration and HSE Compliance: Close collaboration with other departments, ensuring compliance with safety regulations, and conducting regular workplace inspections. Reporting and Optimization: Preparing performance reports, analyzing operational data, and implementing improvements for more efficient warehouse processes. Standards and Systems Management: Ensuring operational standards for goods preparation and dispatch, managing, and optimizing warehouse systems (WMS/OMS). Problem-Solving and Process Improvements: Handling exceptional situations, identifying issues, and implementing improvement measures.

Am*********.o.

Warehouse Worker / Material Handler PRG2

duben 2016 – červen 2019 3 roky a 3 měsíce

Key Responsibilities Management of Pick and Pack Processes: Ensuring accurate and efficient packing of goods for dispatch, overseeing the preparation and packing of orders to meet operational standards. Forklift Operation and Maintenance: Safe and efficient handling of goods using forklifts (VZV), ensuring proper material flow within the warehouse while adhering to safety protocols. Coordination of On-Site Transportation: Organizing the arrival and departure of deliveries, maintaining smooth traffic flow within the facility, and ensuring workplace safety. Deputy Role for Shipdock Team Leader: Assisting the team leader in shipdock operations, overseeing smooth workflow, and facilitating effective communication between departments.

SK*******.o.

Project administrator (Airbnb)

2014 – 2016 2 roky a 6 měsíců

Key Responsibilities Reservation Management and Coordination: Handling reservations through platforms like Airbnb and Booking.com, updating calendars, and ensuring maximum occupancy and efficient scheduling. Guest Communication: Proactively engaging with guests before arrival and during their stay, addressing inquiries and requests promptly, providing detailed information about the property and local area, and resolving complaints effectively. Maintenance and Logistics: Organizing cleaning, maintenance, and repairs between bookings, ensuring properties are always in top condition for incoming guests. Pricing Strategy and Analysis: Conducting regular competitive pricing analysis and adjusting rates based on seasonal trends and market demand to maintain profitability and competitiveness. Administrative Tasks: Keeping accurate records of bookings, preparing monthly financial reports, managing service contracts, tracking warranty periods for equipment, and providing data for invoicing and reporting. Service Optimization: Identifying areas for improvement, enhancing guest satisfaction, and supporting long-term quality sustainability of the properties.

Jazyky

ukrajinštinazačátečník

angličtinastředně pokročilá

češtinavýborná

Technické znalosti

Operační systémy

MS Windows 8 / 10 / 11Pokročilý

MacOSPokročilý

Běžná práce na počítači

Textový editor (MS Word)Pokročilý

Tabulkový kalkulátor (MS Excel)Začátečník

Grafické a konstrukční programy

SketchUpZačátečník

Tvorba obsahu a online marketing

CopywritingPokročilý

Střih videaZačátečník

Úprava fotekPokročilý

Další programy a počítačové znalosti

WMS, OMS, GIWS, Freelo, Chat GPT

Dovednosti

Mé silné stránky

Aktivní přístup

Flexibilita

Ochota učit se

Pracovitost

Přizpůsobivost

Samostatnost

Spolehlivost, zodpovědnost

Výkonnost

Zvládání stresu, práce pod tlakem

Mohu nabídnout

Asertivní jednání

Empatii

Logické myšlení

Řešení problémů pomocí kritického myšlení

Schopnost práce v kolektivu a týmové práce

Srozumitelná a efektivní komunikace

Tvůrčí (kreativní) myšlení

Manažerské dovednosti

Budování a vedení týmu (leadership)

Další dovednosti

Providing feedback, identifying training needs, delegating tasks, setting goals and priorities, effective time management, planning and organizing projects, resource management

Kurzy

Development of Managerial Skills for Supervisors and Team Leaders

STUDIO W A focused course to build essential leadership skills, including providing feedback, delegating tasks, setting goals, managing time, planning projects, and resolving conflicts. Perfect for supervisors and team leaders seeking to optimize team efficiency and grow as managers.

Zobrazit certifikát o absolvování

únor 2024

Bartending Course

A course focused on acquiring practical skills and theoretical knowledge essential for working as a professional bartender. Participants learn techniques for preparing a wide range of cocktails, proper handling of bar equipment, basics of mixology, customer service etiquette, and communication strategies. The course also includes an understanding of alcohol, its origins, and its use in cocktails.

2008

Zájmy

Artificial Intelligence, Technology, Investing, Sports

Klientský servis

ilustrtivní obrázek operátorky
Po - Pá  8 - 17 hod.

+420 777 77 45 45